City Hall Annex is open to public
Customer Service and Cashiers will be accepting in-person visits and payments with limited capacity to meet social distancing guidelines. No appointments will be required for these two services. Walk-ins are accepted.
Water Utility payments will still be accepted in a variety of other options below as an alternative to in-person transactions:
- Online – Pay your water bill online here. Online credit card payments or e-check/bank drafts payments can be made month-to-month or by establishing an automatically recurring payment. Customers will also have the option to go paperless and/or sign up for “Pay by Text” to receive notifications and pay via text message. Online payments are unavailable from 10 p.m.-2 a.m. daily and from 3:30 a.m.-4:30 a.m. Mondays for system updates.
- Mail – Mail a payment to the City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902. Make checks payable to City of San Angelo - Water or COSA - Water.
- Dropbox (south side of building) – 24-hour payment dropbox is located on the south side of City Hall Annex, 301 W. Beauregard Avenue. Please pay with check or money order to ensure proper credit. *Cash will be temporarily accepted. Exact change is preferred, but overage will go towards a credit on the next scheduled statement. The San Angelo Police Department will assist in additional monitoring and security of the dropbox during this time, and the dropbox will be serviced at more frequent intervals.
- Phone – You may also call Customer Service at (325) 657-4323 and select the option to make a payment over the phone. Long-distance users may call 1-855-419-2758. Phone payments are unavailable from 10 p.m.-2 a.m. daily and from 3:30 a.m.-4:30 a.m. Mondays for system updates.
Frequently Asked Questions
- Why have we moved to Invoice Cloud?
- We value the security of our customer’s data and wanted to partner with a company that takes security seriously. Invoice Cloud has achieved the highest level of security compliance. Plus, we wanted to provide the ultimate in convenience for paying bills electronically. Invoice Cloud offers us, and you, many options to pay the way YOU want to pay anytime, anywhere. Sign up for auto pay, go paperless, pay by text, schedule a payment, set reminders and more.
- Why do I have to re-register my Auto Pay wallet information?
- As we transition over to a new online bill payment system for water utilities, we want to ensure we have your most current billing information on file.
- Is my payment information secure when I pay online at San Angelo?
- Yes! Managing the security of payment applications falls to the PCI Security Standards Council’s Payment Application Data Security Standard (PA-DSS). The PA-DSS is designed to ensure essential application security controls are implemented and software is developed in line with good security practices. Invoice Cloud is committed to protecting your data and has achieved the highest level of security: PA DSS Level 1 Validated Payment Application.
- What is PCI compliance and how does it affect me as a customer?
- Payment card data is subject to constant threats from cyber criminals, and the security of payment card data to modern businesses is paramount to success. Any applications that store, process or transmit sensitive cardholder data must protect that data according to the PCI DSS (Payment Card Industry Data Security Standard). Invoice Cloud adheres to all PCI requirements to keep your payment data safe.
For more information about the municipal services statement and payments, call 325-657-4323.
Do not use DOXO to pay your City of San Angelo water bill.
Some customers reported being directed to a website called DOXO to pay their bill online. The City of San Angelo's water utility is in no way affiliated with this service. The payment option for online payment is secured through our website at cosatx.us/waterbill. If you have questions or are unsure, please call our office at 325-657-4323.