City investigating water billing security breach

Nov. 13, 2019
Some water customers may have noticed irregularities with their credit and debit card accounts after recently paying their monthly statement through the City’s online payment system. 

Water customers who make online payments are advised to monitor their accounts for unauthorized charges. The City’s third-party vendor is analyzing data to determine the extent of any security breaches and has provided a preliminary time frame for those affected to have occurred from late August to mid-October. As soon as more data is uncovered, the information will be reported to all affected customers. If the vendor finds that the system was vulnerable, then customers who made credit card payments during that period will be contacted by mail. 

The online “One-time” payment option has been temporarily disabled. Payments may be made by calling (325) 657-4323 or via cash, check or credit card from 8 a.m. to 5 p.m. weekdays at City Hall Annex, 301 W. Beauregard Ave. A 24-hour dropbox is also available at City Hall Annex. 

All updates will be shared with the media, on the City of San Angelo, Texas – Public Information Facebook page and the City’s website at cosatx.us/water.

Current drought level

San Angelo is in standard conservation, which restricts outside watering to once every seven days at no more than 1 inch per week. Watering is allowed during any part of the day, but runoff of more than 150 feet down any street, gutter, alley or ditch is prohibited.

Report watering violations by clicking on this link or calling 325-657-4409. For more information, go to cosatx.us/water. Do your part; be water smart! 

Water Utilities

Of the City Council's five approved priorities, water tops that list. Learn more by clicking here.

Click here for water rates.

The Water Utilities Department administers the eight divisions that make up the "water department." Those divisions are: 

Links

Pay your water bill

Water rates

Nasworthy boating buoys map

 

 

 

Water Conservation Plan 
(adopted September 2019)

Water Utilities privacy policy regarding personal information

Consumer Confidence Reports (on drinking water quality) 

2018 

2017 

2016 

2015 

2014 

2013 

 

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Download Acrobat Reader Flash Player Download Flash Player Windows Media Player Download Windows Media Player Microsoft Silverlight Download Microsoft Silverlight Word Viewer Download Word Viewer Excel Viewer Download Excel Viewer PowerPoint Viewer Download PowerPoint Viewer