Public Safety Communications is the initial answering point of all 911 calls for the City of San Angelo and Tom Green County. The mission of Public Safety Communications is to provide excellence in service in the area of police and fire department communications. PSC achieves this by employing highly motivated personnel, providing excellent training, and utilizing the latest equipment to provide a great service to the public, the firefighters and the police officers we serve.

Careers in Public Safety Communications

Public Safety Communications emergency service dispatchers handle multiple assignments, including taking 911 calls for the City of San Angelo and Tom Green County. They also answer all non-emergency calls for the San Angelo Police and the San Angelo Fire departments, includeing all emergency medical services and volunteer fire department dispatches. 

Dispatchers are all TCOLE-certified telecommunicators, which enables them to access TLETS and other various databases.

Minimum qualifications

  • 18 years of age or older 
  • High school diploma or GED 
  • U.S. citizen 
  • Good moral character
  • Good financial credit 
  • No convictions for a felony offense or a history of criminal or improper conduct 
  • Must pass drug usage matrix assessment
  • Must pass a thorough background investigation and a polygraph exam 
  • Must successfully complete a skills based test

Current openings/how to apply

Openings are posted at cosatx.us/jobs and in the City's Human Resources Department on the second floor of City Hall, 72 W. College Ave. Call the HR Department at 325-657-4221 to inquire about openings and the application process. Applications are available in the HR offices or can be filled out online.

Benefits

Insurance:

Employees are covered by life, major medical and dental insurance. Family members are also eligible to be covered at the employee's expense.

Vacation: Accrued at 6.67 hours each month for years 1-5. After five years of service, 10 hours per month are accrued. Vacation cannot be taken within the first year of employment.

Holidays: Eleven paid holidays per year.

Sick: 15 working days each year.
 
Retirement: Employees contribute 7 percent  of wages to the Texas Municipal Retirement System. The City of San Angelo contributes to employees' retirement at a ratio of 2-to-1. Employees are vested after 10 years of participation in TMRS.

Salary: 

Beginning salary as a Dispatch Trainee – $31,868

Dispatcher I:  after successfully receiving state certification - $34,786

Dispatcher II:  after 3rd anniversary and beginning of next fiscal year - $36,286

Dispatcher III:  after 5th anniversary and beginning on next fiscal year - $37,364

Supervisor I:  after promotion up to 10th anniversary as supervisor - $41,479

Supervisor II:  after 10th anniversary as supervisor - $45,730

Digital alerts to warn of public dangers

The move from outdoor warning sirens to digital alerts sent to every cell phone and land line in Tom Green County is meant to do just one thing: keep the public safer. As your fire chief, I wouldn’t have otherwise recommended this. Brian Dunn-2

Effective immediately, whenever there’s a threat to the public’s safety – be it a tornado, severe weather, an active shooter, a chemical spill, a train derailment or some other imminent danger – the San Angelo Fire Department will send a detailed alert to every cell phone in Tom Green County within the area impacted. That alert will give detailed information about the threat and instructions of what to do to protect yourself and your family.

The alert system will also call every land line within the targeted area and will keep doing so until the call is answered. As with the digital alerts, a recorded message will relay what’s happening and what you should do.

Unlike the opt-in Nixle alerts sent by the San Angelo Police Department, you will not need to sign up for this service. The alerts will be sent automatically to every phone within the county … even to visitors who may be passing through.

The alerts will also interrupt broadcasts on radio stations, TV channels and weather radios. The City of San Angelo and the SAPD will also post them on their websites and on their Facebook and Twitter pages.

In a nutshell, the alerts provide greater reach than the outdoor sirens along with detailed information and instructions.

Most of San Angelo’s outdoor warning sirens were installed more than 50 years ago during the Cold War to alert locals of air raids. Aside from the challenge of finding replacement parts – we were advised at one point to check museums – their effectiveness is limited.

Sirens are meant to be heard by people who are outdoors and within earshot. At that point, they are to seek cover and further information about what’s happening. If someone is inside – or if strong winds are limiting the reach of their audible warnings – the sirens are not likely to be heard. They certainly won’t be heard in places such as Wall, Veribest, Carlsbad and Water Valley … because there are no sirens there.

By contrast, the Pew Research Center reports 95 percent of Americans own a cellphone. Among those 65 and older, 80 percent own a cellphone. Among people who earn less than $30,000 a year, 92 percent own a cellphone. Ninety-four percent of rural residents own a cellphone.

Because sirens are powered by electricity, they are useless during power failures. They are also vulnerable to hacking. Dallas learned that in 2017 when a hacker sounded all 156 of its sirens for an hour and a half in the wee hours.

By contrast, our emergency alerts are part of a national system that provides the highest levels of protection. And we know they work because you’ve already received them. This is the same system that sends Amber alerts along with warnings via the Emergency Alert System.

The decision to issue an alert remains with the Fire Department’s on-duty battalion chief, the police or fire chief, the assistant fire chief for operations, the emergency management coordinator, or the city manager. We work closely with the National Weather Service and with other first-responders in San Angelo and Tom Green County when deciding whether to issue an alert.

While safety was the driving factor in the move to digital alerts, the transition will represent a cost savings to taxpayers. Replacing the sirens would have cost $500,000-$750,000 … for a system that provides inadequate coverage and no information. The digital alerts cost $5,500 per year – less than was spent on electric power to the sirens.

This newspaper piece is but one way in which we are seeking to educate people about the new alerts. The City and SAPD’s public information offices are working to spread the message of the new alerts. We will promote this on the robust social media audiences the City and the SAPD have built. We will be appearing on local television and radio. We will give a presentation to the City Council. And we are willing to speak to any civic or professional group that would like to learn more. Please contact me at the info below.

As has every San Angelo firefighter and police officer, I have sworn an oath to protect you, the public. I take that duty seriously. That is why I have pushed toward this greater use of technology that, without question, will provide better information to more people about any life-threatening danger we face.

Brian Dunn is the chief of the San Angelo Fire Department. Contact him at 325-657-4355 or brian.dunn@safiredept.com.