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City of San Angelo News Stories and Videos

Water payment late fees resume June 1

Post Date:06/01/2020 1:14 PM

Following two months – April and May – of waiving late fees, the City of San Angelo Water Utilities department will resume charging 15-percent late fees for water utility payments on June 1. The City will not be disconnecting water due to non-payment for the month of June. Disconnections for non-payment have not occurred since March 18.

Customers who are behind on their bills are encouraged to call the Water Customer Service representatives at 325-657-4323 to set up a payment plan if necessary. The City does understand that this is a difficult time for many customers and wants to assist in the process of helping customers with their bills. 

Beginning July 1, water utilities will return to the regular operating practices of disconnecting water service due to non-payment.

On May 14, the Public Utility Commission (PUC) voted to continue the suspension of disconnections for non-payment of water and sewer utilities regulated by the PUC. The PUC order only applies to Investor Owned Utilities residing outside the corporate limits of a municipality. The governing body of a municipality is responsible for making its own business decisions regarding the disconnection of service for non-payment during the COVID-19 crisis

The City is taking applications for rent/mortgage assistance (RMA) to help with COVID-19-related recovery by appointment only. Citizens wishing to read more about the program or obtain an application electronically can access the RMA guidelines, brochure and application at

For citizens without access to the internet, please call 325-655-0824 to set up an appointment with staff to either compete an application over the phone, pick up an application, or drop off an application at the Neighborhood & Family Services lobby at 52 W. College (North/WIC Entrance). Walk-ins without an appointment will not be accepted. Clients may be screened for COVID-19 upon entrance. Completed applications can be emailed to

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