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CARES Rental & Mortgage Assistance Program taking applications

Post Date:05/18/2020 8:31 AM


We are receiving a high volume of calls and emails from citizens interested in the CARES Rental/Mortgage Assistance program. To better serve our valued customers and expedite the process, we ask that callers refrain from making multiple calls to 325-655-0824 for the same issues since we will respond based on the time and date calls are received, with the oldest handled first. In the meantime, please consider downloading the application on our website at, completing all the forms and emailing it to We can only earmark funds for completed applications.


CARES Rental & Mortgage Assistance Program

The City will be taking applications for rent/mortgage assistance (RMA) to help with COVID-19 related recovery by appointment only starting Monday, May 18. Citizens wishing to read more about the program or obtain an application electronically can access the RMA guidelinesbrochure and application on this webpage. For citizens without access to the internet, please call 325-655-0824 to set up an appointment with staff to either compete an application over the phone, pick up an application, or drop off an application at the Neighborhood & Family Services lobby at 52 W. College (North/WIC Entrance). Walk-ins without an appointment will not be accepted and clients may be screened for COVID-19 upon entrance. Completed applications can be emailed to
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