City Council reduces late fee charges

The City Council has approved lowering the fee for late payments for most water customers. The reduction from $25 to 15 percent of the amount due averages $20.84 for the 60,000 accounts that typically paid late in 2017.

The change will take effect June 1. Beginning on that date, water bill payments will be due 25 days after the billing date, three days earlier than current policy. The shorter payment cycle will ensure late fees appear on the bills to which they apply.

The City Council will consider final approval of the changes April 17.

The Council initiated the change at the request of customers. The change will reduce the water utility’s revenue about $250,000 per year.

Water Utilities Director Allison Strube reported to the City Council the water utility’s fund balance – unspent revenue from prior years – is projected to be $4.5 million at the end of the current fiscal year on Sept. 30. That is below the goal of $5.9 million, which represents 75 days of operating expense for the utility.

Water bill payments can be accepted:

  • Online at
  • Via an automatic monthly bank draft.
  • By calling 325-657-4323.
  • By mailing checks to P.O. Box 5820, San Angelo, TX 76902.
  • In person at 301 W. Beauregard Ave.

Earn a $50 water bill credit

San Angelo’s Water Utilities Department is seeking homeowners to participate in a free household water-quality testing program ... and is willing to give a $50 credit on water bills for those who do.

The program will check homes’ water and plumbing for the presence of lead and copper. The state requires the testing as a public health safety measure. San Angelo has had zero violations.

The Texas Commission for Environmental Quality requires the Water Utilities Department to increase the program and number of test sites to 100 homes now that San Angelo’s population has surpassed 100,000 residents.

To participate in the program, homeowners must first verify whether their home has lead plumbing, lead-based solder or a lead service line to the City’s water main. Homes built from 1982 to 1988 are most likely to have lead in their lines.

To check for a lead service line or lead plumbing, find the water service line that enters a home from the City water main. Scratch the outside of the water line with a screwdriver, knife or other metal object. If the etch is silver-gray in color, it is likely a lead service line. If it is copper-colored, it likely does not contain lead. To determine if a home has lead plumbing lines, check the inside plumbing under a kitchen or bathroom sink the same way one would check for a lead service line.

Homeowners who confirm their home has either lead-based plumbing or a lead service line will qualify to participate in this study. Contact the Water Utilities Department at 325-481-2722 or for more information.

Current drought level

The City is in standard conservation, which restricts outside watering to no more than twice every seven days and no more than 1 inch per week. Watering is prohibited from noon-6 p.m., as is runoff of more than 150 feet down any street, gutter, alley or ditch. 

Report watering violations by clicking on this link or calling 325-657-4409. For more information, go to Do your part; be water smart! 

Water Production

Water Production is responsible for producing high-quality drinking water that meets safe drinking water standards and in sufficient quantities to supply the needs of the citizens and businesses of San Angelo. This is done by operating raw water supply facilities, treating the potable water supply and operating high service and remote pumping stations and tanks. 

The City of San Angelo has five raw surface water sources: O.H. Ivie Reservoir, Lake Spence, O.C. Fisher Reservoir, Twin Buttes Reservoir and Lake Nasworthy. 

The Hickory Aquifer is a supplementary source in McCulloch County. The infrastructure to transport and treat that groundwater is fully operational.

There are approximately 70 miles of pipeline from Ivie Reservoir to San Angelo's water treatment facility. The City receives between 9 million and 30 million gallons of water per day from Ivie.  

The City of San Angelo has five continuous pumping water towers. Two of these are ground storage tanks and three are elevated storage tanks. 

Ground storage tanks are: 

  • Southwest - holds approximately 9.4 million gallons.
  • Abilene - holds approximately 3.5 million gallons.

Elevated storage tanks are:   

  • Loop - holds approximately 1 million gallons and is classified as a low-pressure elevated storage tank.
  • Lakeview - holds approximately 1.25 million gallons.
  • Bluffs - capacity 2 million gallons.